Refund policy
We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.
If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
Every pick‑up order has a maximum of two weeks (14 days) to be collected from the moment the order is placed, and up to 2 days from the pick‑up date to request any exchange or return. After the 14 days, no exchanges or returns will be accepted. The customer is responsible for coordinating the pick‑up within the established timeframe.
Non returnable items:
- White / Ivory clothing pieces
- Body suites
- Beachwear
- Sequin clothing
- Rhinestone clothing
- Glitter clothing
- Holiday or seasonal clothing
- Jewelry
Items on Sale, Holiday Specials, Black Friday / Cyber Monday and / or Final Sale can't be returned or exchanged.
Returns must be in saleable condition and meet the following requirements:
- To be eligible for a return, your item must be in the same condition that you received it. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
- You’ll also need the receipt or proof of purchase.
- Items returned with any visible signs of wear such as: makeup, deodorant, perfume, cigarette smell, will be refused.
Customer is responsible for return shipping costs. Shipping costs are non-refundable.
Retuned items are your responsibility until they reach us, please make sure they are properly packaged. Keep your proof of postage and tracking number.
Once your return has been received and inspected, we will email you with the confirmation of when the exchanged piece will be shipped or receive the store credit via email.
In case you receive a damaged or a wrong item, please contact us within 7 days of the delivered date. Please include pictures and an explanation on the email.
Store credit has 1 year expiration date.
Shop Maracuyá reserves the right to refuse returns that do not meet our policy.
To start a return, you can contact us at support@shopmaracuyapr.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.